Terms & Conditions best99

1 Definitions & Interpretation

In this Terms & Conditions document, the following words and expressions carry the meanings defined below, unless the context requires a different interpretation:

• "best99" / "Platform" / "We" — refers to the operator of the website best99.one together with all services offered through it.
• "User" / "You" — any individual who accesses, registers or uses best99 services.
• "Account" — a user account officially registered at best99.one.
• "Account Balance" — the total real money in a user's account, excluding bonus funds that have not yet met wagering requirements.
• "Bonus" — promotional credits awarded based on specific conditions, including welcome bonus, cashback and seasonal promotions.
• "Wagering" — the total wager amount that must be completed before bonus funds can be converted into withdrawable funds.
• "Withdrawal" — the process of requesting a transfer of real money balance from a best99 account to the user's payment method.

2 User Eligibility

By registering and using best99 services, you represent and warrant that:

• You are at least 21 years old on the date of registration and at all times while using this platform.
• You are registering in your own name and not as a proxy or representative of any third party.
• All information you provide during registration is accurate, current and complete.
• You have never been closed or banned from any gambling platform for misconduct.
• You are depositing and wagering using your own funds obtained through lawful means.
• You are not located in a jurisdiction that prohibits participation in online gambling.

3 Account Registration

3.1 One Account Per Individual

Each individual is only permitted to hold one active account at best99. Users found to hold more than one account — whether using different names, phone numbers, emails or devices — are subject to closure of all such accounts and forfeiture of any bonuses or winnings.

3.2 Identity Verification

best99 reserves the right to request identity verification at any stage of a user's relationship with the platform, including but not limited to:

• Valid identity card (MyKad) or passport
• Supporting documents showing current residential address
• Bank statement or proof of ownership of the payment method used

Failure to provide the requested documents within the stipulated timeframe may result in temporary suspension or closure of the account.

3.3 Account Security

Users are fully responsible for the security of their password and all activity that occurs within their account. best99 will not be liable for any loss arising from intentional or unintentional disclosure of a password by the user.

4 Deposits, Withdrawals & Payments

4.1 Accepted Payment Methods

best99 accepts deposits and withdrawals via the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrency (USDT, BTC and ETH). All transactions are handled through a secure and encrypted payment system.

4.2 Minimum Transaction Limits

The minimum amounts applicable for all payment methods are as follows:

• Minimum deposit: RM30 per deposit transaction
• Minimum withdrawal: RM100 per withdrawal request

4.3 Withdrawal Processing Time

Withdrawal requests are processed within 5 to 30 minutes from the time the request is submitted, subject to complete account verification and no issues requiring further review.

4.4 Withdrawal Policy

All withdrawals must be made to the same payment method used for the deposit. best99 reserves the right to request identity verification before approving any withdrawal. Withdrawals involving bonus funds are subject to fulfilment of wagering requirements as stated in Section 5.

5 Bonuses & Promotions

5.1 Welcome Bonus

best99 offers a welcome bonus of 150% on the first deposit up to RM1,500. This bonus is subject to a wagering requirement of 20 times the bonus amount received before any winnings from that bonus can be withdrawn.

Calculation example: If you deposit RM100, a bonus of RM150 will be credited, bringing your balance to RM250. To meet the wagering requirement, you need to wager RM150 × 20 = RM3,000.

5.2 General Bonus Terms

• Each user is entitled to receive the welcome bonus once only.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• best99 reserves the right to modify, suspend or cancel any promotional offer at any time.
• If a user chooses to withdraw before meeting the wagering requirements, the related bonus will be automatically withdrawn.
• Abuse of the bonus system, including using multiple accounts to claim bonuses repeatedly, may result in permanent account closure.

5.3 VIP Cashback

best99 VIP programme members are eligible for weekly cashback depending on their membership tier. There are four VIP tiers: Bronze gives cashback of up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8% each week. Tier upgrades depend on activity and loyalty on the platform.

6 Game Rules

All games available on the best99 platform, including slots, live casino (including baccarat, roulette, blackjack and sic bo), Dragon Tiger, sports betting, sportsbook and cricket betting, are operated according to their respective rules as set by the relevant game providers.

6.1 General Game Rules

• All game results are final. Any enquiry or dispute must be submitted within 24 hours after the relevant round has ended.
• Internet connection disruptions or technical issues on the user's end do not void bets that have been confirmed by the system.
• best99 reserves the right to cancel or refund bets if a technical fault on the platform's end affects the game result.
• The use of automated software, bots or any tool that assists betting without human intervention is strictly prohibited.

6.2 Sports Betting Disputes

For sports betting and sportsbook, official results from the organising body or recognised statistical sources are used as the final reference. Bets submitted after a match has started (except for permitted in-play markets) will not be accepted.

7 User Conduct & Prohibitions

Users are prohibited from engaging in any of the following activities on the best99 platform:

• Fraud, hacking or attempts to manipulate the system or game results
• Money laundering or use of funds obtained unlawfully
• Bonus abuse including hedging across accounts
• Rebranding or attempting to transfer funds between other users' accounts
• Disrupting other users' experience through communication channels or live chat
• Disclosing personal account information to unauthorised third parties

8 Privacy & Security

best99 is committed to protecting users' personal information. The collection, storage and use of personal data is carried out in accordance with the Privacy Policy accessible at our Privacy Policy page.

User information will not be sold, transferred or shared with third parties without consent, except for purposes of legal compliance, fraud prevention or mandatory regulatory requirements.

The best99 platform uses industry-standard SSL encryption to protect all data transmitted between users' browsers and our servers. Users are encouraged to ensure their devices are always free from malware and to use a secure internet connection.

9 Limitation of Liability

To the extent permitted by applicable law, best99 will not be liable for:

• Any indirect loss, damage or financial harm arising from the use of or inability to use the platform's services
• Service disruptions caused by unforeseen circumstances or force majeure, including internet outages, natural disasters or power failures
• Errors or delays originating from third-party payment providers
• Losses resulting from the user's own betting decisions

best99's maximum liability to any user under any circumstances is limited to the value of the current deposit held in the user's account at the time of the relevant incident.

10 Account Termination

10.1 Closure by User

Users may request account closure at any time by contacting the best99 support team via live chat or email. Any remaining real money balance (excluding bonuses that have not met wagering requirements) will be returned to the user via the payment method used for the last deposit.

10.2 Closure by best99

best99 reserves the right to close or suspend any account with or without prior notice if there is evidence or reasonable suspicion that the user has violated any term in this document, engaged in fraudulent activity, or provided false information during registration.

11 Responsible Gambling

best99 is committed to responsible gambling practices. We recognise that gambling can be a problem for some individuals and we provide various protective measures for our users.

• 🔒 Users may contact customer support to set deposit limits, loss limits or session time limits
• A self-exclusion option is available for users who need a break from gambling activity
• best99 does not permit and will not extend credit to any user for gambling purposes
• If you feel that gambling is having a negative effect on your life, we encourage you to seek help from professionals who specialise in gambling problems

For more information on protective measures and available support resources, please visit our Responsible Gambling page.

12 Changes to Terms

best99 reserves the right to modify these Terms & Conditions at any time. Any changes will take effect once the latest version is published on this website. Users who continue to use the platform after such changes are published are considered to have accepted and agreed to the updated terms.

For significant changes, best99 will notify registered users via email or in-account notification. Users are encouraged to check this page from time to time to stay informed of the current terms.

13 Applicable Law

best99 operates under an international licence. These Terms & Conditions are governed and interpreted in accordance with the laws of the jurisdiction in which the platform is registered and licensed.

Any dispute arising from or relating to these Terms & Conditions that cannot be resolved through direct negotiation between the user and best99 will be referred to the dispute resolution body designated by the licence holder.

If any provision in this document is found to be invalid or unenforceable, that provision will be interpreted as far as possible to reflect the original intent of the parties involved, while the remaining provisions will continue to be fully in effect.