Privacy Policy best99

1 Introduction

best99 ("we", "our platform" or "best99.one") is an online casino platform providing slots, live casino, sports betting, Dragon Tiger and cricket betting services to players in Malaysia. We operate under international licensing and are committed to protecting the privacy of every user who registers or browses our website.

This Privacy Policy describes our data handling practices, including the types of information we collect, how it is used, who it may be shared with, and your rights in relation to that information. It applies to all users of the best99.one website regardless of the access method or device used.

2 Information Collected

best99 collects your personal information through various channels when you interact with our platform. The type of data collected depends on how you use our services.

2.1 Information You Provide Directly

• Full name as shown on your identity card or MyKad
• Identity card number (MyKad) or passport number
• Date of birth for age verification (21+)
• Active email address
• Mobile phone number registered in Malaysia
• Current residential address
• E-wallet account information (Touch 'n Go eWallet, Boost) or bank account details for deposit and withdrawal purposes
• Username and password you set

2.2 Automatically Collected Information

• IP address and geographic location information derived from it
• Type and version of the web browser used
• Operating system of your device (mobile phone, laptop, tablet)
• Pages visited, time of visit and session duration
• Cookie information and device identifiers
• Betting activity logs and transaction history

2.3 Information from Trusted Third Parties

In certain cases relating to identity verification and fraud prevention, we may receive additional information from third-party identity verification service providers we engage, subject to strict data security agreements.

3 Purpose of Data Use

Every piece of information we collect is used for legitimate purposes directly related to operating best99 services. We do not use your data for purposes beyond the scope stated here.

• Account registration and verification — confirming that a user's identity is genuine and meets the 21+ age requirement
• Processing financial transactions — managing deposits (minimum RM30), withdrawals (minimum RM100) and payment records
• Customer support services — enabling our 24/7 support team to assist you via live chat and email
• Security and fraud prevention — detecting suspicious activity, duplicate accounts or unauthorised access attempts
• Legal and licensing compliance — meeting Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Service communications — sending important notices relating to your account, policy changes and bonus information
• Platform improvement — analysing usage patterns to enhance the player experience
• Responsible gambling — identifying potentially risky betting patterns and providing appropriate support

4 Information Sharing

best99 does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent. However, there are limited situations where sharing information is necessary to operate the platform.

4.1 Permitted Sharing

• Payment service providers — e-wallet providers (Touch 'n Go eWallet, DuitNow, Boost) and cryptocurrency payment gateways (USDT, BTC, ETH) receive the transaction information needed to process payments
• Game software providers — game development companies may receive session data needed to load games correctly
• Statutory authorities — when required by law, court order or a relevant regulatory body
• Technical service providers — hosting, cybersecurity and analytics companies that help us operate the platform, subject to strict data confidentiality agreements

4.2 Prohibited Sharing

We will not share your personal information with third-party advertisers, data brokers, social media platforms or any other commercial entity for targeted marketing purposes without your explicit consent.

5 Cookies and Tracking Technologies

best99 uses cookies and similar tracking technologies to improve the user experience and maintain the security of your session on our platform.

5.1 Types of Cookies Used

• Session Cookies — used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
• Preference cookies — store your language settings, preferred currency and display preferences.
• Analytics cookies — help us understand how users interact with the platform for internal improvement purposes.
• Security cookies — used to detect suspicious login attempts and protect your account.

5.2 Cookie Controls

You can control or delete cookies through your web browser settings. Please note that blocking all cookies may affect certain functions of the best99 platform, including the ability to stay logged in.

6 Data Security

best99 continually invests in security infrastructure to ensure your data remains safe and protected at all times.

• 256-bit SSL/TLS encryption protocol for all data transmissions
• Password storage using irreversible one-way hashing
• 24/7 security monitoring by an internal technical team
• Role-based access control for internal staff
• Regular penetration testing by independent security specialists
• Clear and documented incident response procedures
• Regular data backups to a secure, separate location

7 Your Rights

As a best99 user, you have certain rights regarding your personal information. best99 is committed to making it easy for you to exercise these rights.

To exercise any of the above rights, contact the best99 support team via 24/7 live chat or send your request to our support email. We will process your request within a reasonable timeframe in accordance with applicable laws.

8 International Data Transfers

As best99 operates under an international licence, your data may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that:

• Data transfers are carried out with safeguards that are adequate and equivalent to domestic standards
• Data recipients outside the country are bound by legally enforceable data protection agreements
• Appropriate technical and organisational security standards are fully upheld at all locations

9 Changes to This Privacy Policy

best99 reserves the right to update or modify this Privacy Policy at any time. Whenever there are significant changes, we will take the following steps:

• Display a clear notice on the main page of best99.one
• Send a notification by email to the address registered to your account
• Update the "Last Updated" date shown at the top of this document

Your continued use of the best99 platform after the effective date of any changes is considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, please stop using the service and contact us to close your account.

10 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by best99, our team is ready to assist.

best99 customer support operates 24 hours a day, 7 days a week, via live chat on our website and by email. Support is available in Malay and English.

Customer service email:
[email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For urgent issues concerning your account security, please use the live chat channel for a faster response.